FAQ

1
How quickly will I receive my products?

Orders placed before 13:00 on weekdays will be shipped the same day. Orders placed after 13:00 or on weekends and holidays will be shipped the next business day.

Our warehouse is located in Chiba Prefecture. Shipments within the Kanto and Kansai regions are delivered the next day. Most other areas will be delivered second-day.

Shipments to Hokkaido, Okinawa, and remote islands may require additional time for delivery.

2
I'd like to purchase natural and preservative free products from your site. Will they be delivered in good condition even during the hottest temperatures?

Absolutely.

During hot weather months, we automatically upgrade your shipments to temperature controlled cool delivery service with no additional charge in order to ensure the freshness of your products.

3
What is the「PRO」membership? How can I join?

「PRO」 membership is a membership plan open to businesses only.

If you run a business and are interested in carrying our products,「PRO」membership provides our biggest discounts.

Contact us via the link at the bottom of the page or email sales@bottlerocket.co.jp.